George, I find you very defensive and not even trying to understand where I am coming from I will no longer do any business with you and will inform others of my interactions with you as well. I will be writing an article soon and I will make sure to mention my dealing with you and your shop. You will be free to dispute my thoughts and fact. Please don't reply to this email just know that you have a very disappointed customer who would have gladly been willing to buy at least 2-3 more guitars and refer many to you. You salesmen ship and customer care is something to be desired. Having run a guitar shop that is still is business that sold over 200.000 yearly we would have never talked this way to a customer. I wish you well. And I am very sorry that this is how you have chosen to serve your customers. Dr. Victor V. Tarassov
From: Berkeley Musical Instrument [mailto:yorch@pacbell.net] Sent: Friday, July 01, 2005 9:03 AMTo: tarassov, victorSubject: Re: Question on Sale of Guitar
tarassov, victor wrote:
Hi victor tarassov hear,
I was on your web page and noticed that the price of a flamenco negra is” The Negra Framenco is made of Palo Escrito Rosewood on the back and sides, withCanadian Red Cedar for the top, and Rosewood fingerboard. Price $900.00 pegs add 80.00 that’s 980.00 with 25% off that would be 735.00 and then 45.00 for shipping total 780.00 and that would be if the guitar was brand new. This guitar has seen some play its got nick and scratcs all over. I like the neck that its 52mm at the nut but two of the pegs need replacement and refitting. Back in eary May you had said that you would take off 50.00 for shop where that then make the guitar at 730.00 and that would have been a good deal but what I paid was 800+ Im not sure hear but I feel like I was dooped hear. I will await for your repy I am a bit disaponted in all of this. The pegs and adjustment will cost me an additional 150.00 as well.
Victor
Dear Victor,I don't kanow anything about your being dooped, and I take your acqusation seriously, and personaly, and it hurts my feelings, and I resent it. Please do your math again and don't forget the case. My business is about selling good guitars, not cheating people. We've been over the sale of that guitar a few times, and we agreed on the price together. As far as the pegs go, when the guitar left here I had no trouble tuning it. Get some peg dope from a violin shop and put it on the peg. The last winding of the string should touch the peghead just before it comes up to pitch. I think $150.00 is exorbitant to refit 2 pegs, but if you want to upgrade the guitar, be my guest, but not at my expense. I really do hope you get to enjoy the guitar, and not delve on the purchase history.SincerelyGeorge Katechis Montalvo.
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yep it sure wood. By the way some frinds and I just bought 10 bottles of staggs leap. Hum good customer service and they have loyal fans who will come back vs. Cranky Pants who gets defensive and losses. Hum is rocket sience or what? Serve the cusumer and they will serve you in returen. I think this also works at the Ritz. I have always felt that they treated me specal there even thoght I have never been a guest overnight. That is one of my dreams thoght one day to spend a day or two at the Ritz.
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